BalooTrix
العربية

A REAL WAY TO REACH US

BalooTrix Support

Tell us what happened and we will route it privately to the right place. This secure form is the official way to contact BalooTrix support.

  1. Account and sign-in

    Use the same Apple, Google, phone, or email method originally connected to your account. Never share a password or one-time code.

  2. Tables, friends, and invitations

    Check that the table is still open, the game and code match, and your connection is stable before you join or rejoin.

  3. Notifications and technical help

    Update BalooTrix, reopen the app, and check both the app notification setting and your device permission.

  4. Fair play, safety, and security

    Report cheating, harassment, or a suspected vulnerability privately with factual, safe details.

  5. Privacy and account controls

    Signed-in players can manage their profile, export data, and schedule deletion from account controls.

Support Topics
1. Fast checks before you write
  • Update BalooTrix and your device, then close and reopen the app.
  • Confirm your connection before joining a live table. Guest offline games do not synchronize across devices.
  • For sign-in trouble, use the same Google, Apple, phone, or email method originally linked to the account.
  • For an invitation, confirm the table is still open and that the game and table code match.
  • For missing notifications, check both BalooTrix notification settings and device permission settings.
2. Accounts, data, and privacy

Profile editing, data export, and account deletion are available from the signed-in account controls. Confirmed deletion enters a seven-day recovery window before account-linked information is deleted or de-identified as described in the Privacy Policy.

If you cannot sign in, email us from the address associated with the account when possible. We may ask for limited verification, but we will never ask for your password or one-time sign-in code.

3. Tables, invitations, and rejoining
  • Confirm the game, table code, and invitation match before joining.
  • A live-table connection must be stable. Close and reopen BalooTrix before retrying if the table does not refresh.
  • A guest offline game stays on that device. It cannot be rejoined or synchronized from another device.
  • When you ask for table help, include the approximate time and table code. Do not send a screenshot of another player’s private information.
4. Notifications and technical issues
  • Update BalooTrix and your device, then close and reopen the app before reporting a problem.
  • For notifications, check the in-app setting and the device permission. Both must be enabled.
  • Include your device model, operating system, BalooTrix version, and any visible error text in a technical request.
  • Never attach passwords, one-time codes, authentication tokens, or payment details to a support request.
5. Fair-play, safety, and security reports

For cheating, harassment, or unsafe conduct, include the table code, approximate time, player display name, and a factual description. Do not publicly post another person’s private information.

For a suspected security vulnerability, use the subject “Security report” and provide safe reproduction details. Do not access other players’ data, disrupt live games, or continue testing after confirming the issue.

6. Privacy and account controls

Use the signed-in account controls to update your profile, request an export, schedule deletion, or cancel a pending deletion. Use the support form if you cannot access those controls.

Start a privacy request with “Privacy request” and describe the account or feature involved. We may ask for limited verification, but never for your password or one-time sign-in code.

7. What happens next

We review support messages as promptly as practical and prioritize account security, privacy, safety, and service-wide incidents. Response time depends on the issue, verification needed, and message volume.

Keep the automatic delivery confirmation and reply in the same email thread. Sending the same request repeatedly can slow investigation. Support is provided in Arabic and English.

Send a support request

Include the game, approximate time, device, app version, and table code when relevant. Never send a password, one-time code, authentication token, or payment information.