1. Who this policy covers
BalooTrix (we, us, or our) operates the BalooTrix website, web game, and mobile applications. This policy applies to information handled through those services, including Baloot, Trix, player profiles, circles, invitations, live tables, notifications, training feedback, and support.
For privacy questions or rights requests, use the secure form on the Support page. Start your message with “Privacy request” so we can route it correctly.
2. Information we collect
What we collect depends on how you choose to use BalooTrix. Guest and offline play require less information than an account, social, or live-table experience.
- Account and profile information: display name, email address, phone number, profile photo, profile text, sign-in provider, and account verification status.
- Social and table information: circles, invitations, selected contacts you explicitly choose to invite, table codes, match participants, game state, scores, preferences, and notification registrations.
- Content you submit: training notes, typed feedback, profile content, and messages you send to support.
- Technical and security information: internal user and device identifiers, app version, operating system, timestamps, authentication and anti-abuse signals, crash or diagnostic information when enabled, and product interactions needed to run and improve the service.
3. Device permissions and sensitive access
- Photos or camera are used only when you choose a profile image or another feature that clearly asks for them.
- Contacts are not continuously uploaded. If you use a contact invitation, BalooTrix receives only the contact detail you deliberately select for that invitation.
- Notifications are used only after permission to deliver table, invitation, account, and game updates. You can turn them off in the app or device settings.
- Microphone access is requested only if you deliberately start an available voice feature. Denying access does not prevent ordinary Baloot or Trix play.
- BalooTrix does not collect precise location, payment-card details, health data, browsing history, or search history as part of normal gameplay.
4. Why we use information
Where data-protection law requires a legal basis, we rely on performance of our service contract, your consent for optional permissions, our legitimate interests in operating and securing BalooTrix, and compliance with law. You may withdraw consent for optional processing at any time; this does not affect earlier lawful processing.
- Create and secure accounts, authenticate players, and recover access.
- Run games, match players, preserve table state, calculate scores, and synchronize connected play.
- Provide profiles, circles, invitations, notifications, training, and support.
- Detect fraud, cheating, abuse, security incidents, and service failures.
- Measure reliability and improve gameplay, accessibility, AI opponents, and product performance.
- Meet legal obligations and enforce the Terms of Use.
6. Retention and deletion
We keep account information while your account is active and keep other records only as long as reasonably needed for the purpose described above. Match, security, support, and diagnostic records may have different lifecycles because they protect table integrity, resolve requests, prevent abuse, and meet legal obligations.
When you confirm account deletion in the app, deletion is scheduled after a seven-day recovery window. At the end of that window, account-linked information is deleted or de-identified unless a limited record must be retained for security, fraud prevention, dispute resolution, or law. Provider backups may clear on their normal protected-backup cycle.
7. Your choices and rights
We may need to verify that a request comes from you before acting on it. We will not discriminate against you for exercising a privacy right.
- Play as a guest when an account is not needed.
- Review or update profile information and notification preferences in the app.
- Revoke camera, photo, contact, microphone, or notification permission in device settings.
- Request access, correction, portability, restriction, objection, or deletion where applicable law provides those rights.
- Delete your account or request an export using the in-app account controls. You can also use the Support page if you cannot access the app.
- Lodge a complaint with your local data-protection authority where that right applies.
8. Security and international processing
We use administrative, technical, and organizational safeguards designed to protect information, including authenticated access, encrypted network transport, scoped permissions, and abuse controls. No online service can promise absolute security, so protect your sign-in codes and tell us promptly if you suspect unauthorized access.
Our providers may process information in countries other than yours. Where required, we use contractual or other recognized safeguards for international transfers. Local privacy rights continue to apply according to applicable law.
9. Children
BalooTrix is a general-audience card-game service and is not directed to children under 13. A person must also be old enough to consent to an online service under the law where they live, or use the service only with a parent or guardian who has reviewed and accepted the terms.
If you believe a child provided personal information contrary to this policy, use the secure form on the Support page. We will investigate and delete the information when required.
10. AI, policy changes, and contact
BalooTrix AI makes gameplay choices and may learn from approved gameplay or feedback. It does not make decisions that create legal or similarly significant effects about players.
We may update this policy when features, providers, or laws change. We will change the date above and provide additional notice in the app when a change materially affects your rights or how information is used.
Questions, requests, and concerns can be submitted through the secure form on the Support page.